Quality
Commitment to Quality:
It's Perfectly Personal features the highest quality products especially selected for you, your family, your friends and your home. Your satisfaction is our ultimate goal. If you are not satisfied with the quality of your item, we will gladly offer an exchange, refund or merchandise credit within 30 days of your order. After 45 days, returns will not be accepted.
FAQS:
How long will my order take?
Orders ship within 7 business days. Our average order ship to time is 4 days.
How do you ship?
In the United States we ship via USPS Priority Mail. You should receive your package 2-3 days from the ship to date and a signature is not required.
In Canada we ship via Canada Post Expedited service. Packages in the GTA usually arrive within 1-2 days of shipping. Outside the GTA ship to time is 3 days. A signature is not required.
What are your shipping rates?
We charge $8 per ship to address. Sometimes the shipping costs us a little more & sometimes a little less, but we find that a flat standard rate is easy and fair.
Where are you located & can I pick up my order?
We have 2 locations. One in Lewiston, NY and the other in Ft Erie, ON. Both locations are production and warehouse facilities not equipped for pick-ups.
Do you gift-wrap? Do you have gift cards?
Yes and yes! Gift-wrap is an optional & complimentary service. Gifts are wrapped in an appropriate colored tissue (holiday wrap throughout December) and then "cello bagged". Finally we use premium ribbons to wrap up your package and include a gift card with your message.
Can you embroider on anything?
Just about… Anything from car floor mats to silk stockings. If you want something embroidered that you don’t see on our website, chances are we can get it in stock and embroider it for you. Just send an e-mail to francesca@itsperfectlypersonal.com with the specifics or call 1-716-884-6240.
Can you embroider any design?
Just about… We have stock designs listed on our website, an additional 10,000 designs on CD and we do custom work. We can create a logo for you or sew out your existing logo. The only thing we don’t embroider is licensed or copyrighted designs.
Other questions…
Email francesca@itsperfectlypersonal.com or call 1-716-884-6240.
*All prices on this website are in U.S. Dollars
